- Mon-Fri: 10:00am – 07:00pm
- Sat: 10:00am- 05:00pm Sun: Closed
Welcome to HarmonyPet. These Terms of Service govern your use of our website and your booking or use of our pet sitting, dog walking, puppy sitting, small animal sitting, and related pet care services in Toronto, Mississauga, and surrounding areas of Ontario, Canada.
By accessing our website or booking our services, you agree to these Terms of Service. Please read them carefully.
HarmonyPet provides pet care services that may include:
Dog walking
Puppy sitting
Small animal sitting
Semi-private dog walks
Toronto dog walks
Mississauga dog walks
Pet sitting and related care services
Services are provided according to the arrangements agreed upon between HarmonyPet and the client.
Clients are responsible for providing accurate information when requesting a service, including:
Client name and contact information
Service address
Pet information
Requested service
Preferred date and time
Feeding, walking, medication, or special-care instructions
Emergency contact information
A booking is considered confirmed only after HarmonyPet has accepted the request and confirmed the appointment.
Service availability may vary depending on location, staff availability, holidays, and scheduling requirements.
Clients agree to provide accurate and complete information about their pets and their care requirements.
Before a scheduled visit, clients should inform HarmonyPet of any relevant behavioral, medical, dietary, or safety concerns that could affect the pet or caregiver.
Clients are also responsible for providing reasonable access to the property and ensuring that required keys, access codes, entry instructions, leashes, food, litter, medication, and other necessary supplies are available.
Clients must disclose any known health conditions, aggressive behavior, anxiety, fear, escape tendencies, or other circumstances that could present a risk to the pet, caregiver, or other animals.
HarmonyPet reserves the right to decline or discontinue a service if a pet’s behavior or condition presents an unreasonable safety risk.
If a pet becomes ill, injured, unusually distressed, or otherwise requires urgent attention, HarmonyPet may take reasonable steps to protect the pet’s health and safety.
In an emergency, HarmonyPet will make reasonable efforts to contact the pet owner or designated emergency contact.
If immediate veterinary attention is reasonably necessary and the owner or emergency contact cannot be reached, the client authorizes HarmonyPet to seek appropriate veterinary assistance for the pet.
The client remains responsible for veterinary, medical, transportation, and other emergency-related expenses unless otherwise agreed in writing.
Clients must provide clear written instructions for any medication or special-care requirements.
HarmonyPet will make reasonable efforts to follow the instructions provided by the client. However, we are not responsible for complications resulting from incomplete, inaccurate, or undisclosed information.
Certain medical procedures or specialized care may not be available as part of our standard services.
When providing services at a client’s home, the client is responsible for providing safe and reliable access.
Clients should notify HarmonyPet about security systems, alarms, gates, building access requirements, or other relevant entry procedures.
HarmonyPet will make reasonable efforts to maintain the security and privacy of the client’s property while providing services.
Clients should provide as much notice as possible when cancelling or rescheduling a service.
Cancellation fees, minimum notice requirements, holiday policies, or other booking conditions may apply depending on the service and booking arrangement.
HarmonyPet reserves the right to charge applicable cancellation or late-notice fees where such fees have been communicated to the client before booking.
Clients agree to pay the applicable fees for services provided by HarmonyPet.
Prices may vary depending on the type of service, duration, location, number of pets, special requirements, holidays, or other agreed conditions.
Payment must be made using the payment method and within the timeframe communicated by HarmonyPet.
If clients provide keys, access cards, garage remotes, entry codes, or other access devices, HarmonyPet will use them only as reasonably necessary to provide the agreed services.
Clients should inform HarmonyPet immediately if access information changes or an access device is lost, damaged, or no longer valid.
HarmonyPet may provide clients with photographs, visit updates, walking information, or care notes as part of the service.
Photos or other materials may be used for client communication and service updates. HarmonyPet will not intentionally use identifiable client or pet information for public marketing purposes without appropriate permission.
While we strive to provide dependable and professional pet care, circumstances beyond our reasonable control may occasionally affect a scheduled service.
These circumstances may include severe weather, emergencies, transportation disruptions, unsafe conditions, building access problems, illness, or other unexpected events.
When possible, HarmonyPet will communicate with the client and make reasonable efforts to arrange an alternative solution.
HarmonyPet takes reasonable precautions to provide safe and professional services. However, pet care involves inherent risks, including illness, injury, escape, property damage, interactions with other animals, and unpredictable animal behavior.
To the extent permitted by applicable law, HarmonyPet will not be responsible for losses or damages resulting from circumstances beyond its reasonable control or from information that was not disclosed by the client.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
You agree to use the HarmonyPet website for lawful purposes only.
You must not:
Attempt to interfere with the operation or security of the website
Submit false or misleading information
Attempt to gain unauthorized access to website systems
Use website content for unlawful purposes
Introduce malicious software or harmful code
We reserve the right to restrict access to the website where necessary to protect our services, users, or systems.
Our website may contain links to third-party websites, applications, payment services, scheduling platforms, or other resources.
HarmonyPet does not control and is not responsible for the content, availability, privacy practices, or terms of third-party services.
Your use of third-party services may be subject to their own terms and policies.
HarmonyPet may modify, update, suspend, or discontinue any service or website feature when necessary.
We may also update these Terms of Service from time to time. Changes will become effective when the revised Terms are published on this page.
Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
These Terms of Service are intended to be governed by the applicable laws of the Province of Ontario and the laws of Canada applicable therein, subject to any mandatory consumer protection or other applicable legal requirements.
If you have questions about these Terms of Service, our services, or your booking, please contact us:
HarmonyPet
Email: [email protected]
Phone: +1 416-318-9802
Service Area: Toronto, Mississauga and surrounding areas, Ontario, Canada
By using our website or booking our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.
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