- Mon-Fri: 10:00am – 07:00pm
- Sat: 10:00am- 05:00pm Sun: Closed
At HarmonyPet, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting us, or booking our pet care services. This Privacy Policy explains how we collect, use, protect, and handle your information.
When you visit our website, contact us, or request our services, we may collect information such as:
Your name
Email address
Phone number
Home or service address
Pet’s name and relevant pet-care information
Preferred service, date, and time
Information provided through contact or booking forms
Any messages or other information you voluntarily provide
We may also automatically collect limited technical information, such as your IP address, browser type, device information, and website usage data.
We may use the information we collect to:
Respond to your questions and inquiries
Schedule and manage pet care services
Communicate with you about appointments and services
Provide personalized care for your pets
Send service updates, photos, notes, or other relevant information
Improve our website, services, and customer experience
Maintain records necessary for our business operations
Prevent fraud, misuse, or unauthorized activity
We will only use your information for legitimate business purposes and in accordance with applicable privacy laws.
To provide appropriate care, you may provide information about your pets, including their name, breed, age, behavior, walking requirements, feeding instructions, medical or special-care instructions, and emergency information.
This information is used only as reasonably necessary to provide safe and appropriate pet care services.
If you use our website to contact us or schedule a service, the information you submit may be used to process your request and communicate with you regarding the requested service.
Please ensure that the information you provide is accurate and up to date.
When applicable, our pet care services may use GPS tracking, photographs, visit notes, and service updates to help keep pet owners informed about their pets while they are in our care.
Any such information is intended to provide service updates, improve communication, and support the safety and well-being of your pet.
Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better browsing experience.
Cookies may help us remember preferences and understand how visitors interact with our website.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
We may use trusted third-party service providers to support our website, hosting, scheduling, communication, analytics, payment processing, or other business functions.
These providers may have access to information only when necessary to perform services on our behalf and are expected to handle information appropriately.
We do not sell or rent your personal information to third parties.
We take reasonable administrative, technical, and organizational measures to protect the information we collect from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and fulfill other legitimate business purposes.
When information is no longer required, we may securely delete or dispose of it.
Depending on applicable privacy laws, you may have rights regarding your personal information, including the right to:
Request access to information we hold about you
Request correction of inaccurate information
Ask questions about how your information is collected or used
Request deletion of information where legally permitted
Withdraw consent where processing is based on consent
To make a privacy-related request, please contact us using the information below.
Our website and services are not directed toward children. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
Our website may contain links to third-party websites or services. HarmonyPet is not responsible for the privacy practices, content, or security of external websites.
We recommend reviewing the privacy policies of any third-party website you visit.
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, or applicable legal requirements.
Any updated version will be posted on this page with a revised “Last Updated” date.
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
HarmonyPet
Email: [email protected]
Phone: +1 416-318-9802
Service Area: Toronto, Mississauga and surrounding areas, Ontario, Canada
We are committed to protecting your privacy while providing reliable, caring, and personalized pet services.
© 2026 HarmonyPet | All Rights Reserved. | Developed By DST
